Shop Heroes
Shop Heroes is a fantasy shop-management game where players craft and sell equipment to visiting adventurers, send these adventurers on various quests, and collaboratively build a city with friends to unlock new content.
Key Skills:
Community Management
Social Media Management
Content Creator Relations
Team Management (Customer Support)
Customer Support
Accomplishments:
Signed cosplayers such as StellaChuu and Missyeru to showcase character designs at Anime Conventions and on their social media channels. Campaigns brought in high-value users.
Maintained first-response times on customer support tickets below 24 hours and raised app store ratings by 30%.
Built a stream team with 8 creators, streaming 7 days a week covering a minimum of 8 hours a day trading time for prizes for their communities and in-game items.
Managed social media and community forums postings and engagement.
